Dental Care Warranty Policy

Treatment Promjai's Obligations Patient's Responsibility
Dental Implants Promjai will replace or repair the same material type of titanium implant fixtures at no cost during these 2 Years.
Promjai will replace or repair the same material type of any implant prosthetics at no cost during these 2 years.
The patient must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, X-rays and Cleaning at our dental offices or your local dental offices.
Crowns, Bridges, Porcelain Veneers Promjai will replace or repair the same material type at no cost during these 2 Years after the first delivery date. The patient must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, X-rays and Cleaning at our dental offices or your local dental offices.
Denture and Partial Denture Promjai will repair full/partial dentures and for a period of 2 Years from the placement date, if a tooth chips, breaks or flange breaks under normal use.
The warranty will not apply to any accidents and dropping your dentures.
The patient must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, X-rays and Cleaning at our dental offices or your local dental offices.

 
(Patient must return the damaged prosthesis)
 

Disclaimers:

  • The warranty is ineffective if our instructions are not followed properly.
  • The warranty is ineffective if oral hygiene is neglected.
  • The warranty is ineffective if a patient fails to present for an annual control examination.
  • The warranty cannot be applied to temporary restorations.
  • The warranty is ineffective if a patient has gum or periodontal disease for which we have not provided the gum treatment.
  • The warranty is ineffective if an illness is present, which has an unfavorable effects on the mouth (e.g. diabetes, epilepsy, osteoporosis, after-condition excessive X-rays or chemotherapy).
  • The warranty cannot be applied to injury caused by accidents, sports or any third party
  • The warranty is ineffective if the denture is not used properly.
  • The warranty cannot be applied to unforeseen root canal treatment.
  • The warranty cannot be applied to naturally declining gum tissue or tooth bone.
  • Refund is not part of what we warranty. To invoke the warranty you must contact our clinics immediately and before taking any other action. We do not reimburse overseas dental expenses made by other dentists back home post treatment nor do we reimburse travel and accommodation expenses traveling back for our warranty claims.
  • We do not take responsibility for prior or continual dental works done by your dentists back home. The local warranty also does not cover damage of dental works caused by or related to other dentists work done post treatment.
     
Timing: every day 9 am - 8 pm